MARANA- The Marana Police Department is now using new technology to enhance communication with the community.
On August 1, 2023, The department launched SPIDR Tech notifications in three modules: Patrol, Investigations and Insights.
Community members contacting the department will now receive a text message acknowledging their call. If a patrol officer is requested to respond, the caller will be notified when the officer has been dispatched. If the officer is delayed for any reason, additional notification will be sent with an update on the officer’s response time.
According to MPD, as investigations move forward, crime victims will also receive updates and notifications if their case is assigned to a detective.
To assess MPDs effectiveness and identify ways to improve community safety, callers will receive a survey to provide feedback on their experience.
About SPIDER Tech:
SPIDR Tech, a Versaterm Public Safety company, was founded by former law enforcement officers to help agencies leverage their own data to improve public perception and increase efficiency in excellent customer service. SPIDR stands for “Specialized Police Intelligence and Data Resource.” SPIDR Tech is a fully automated system that provides notifications to 9-1-1 callers and reporting parties via text message or email.
